Additional Information

• Additional charges will be applied as a permit fee for foreigner/non-Bangladeshi travelers as per government regulation.
• National ID card to be provided on booking.
• All mentioned durations and activities are subject to change depending on tide, weather and safety conditions.
• The tour operator will be responsible for the operation of the tours and excursions as mentioned under the normal situation. So, for personal accident, sickness, loss of baggage during the tour, delay or cancellation of air flight, any political problem resulting in an unusual situation to conduct a tour, etc. we shall not be directly responsible. While the tour operator will be responsible for extending all possible assistance in overcoming those problems, but the guest must pay any extra costs incurred due to these problems.
• The times mentioned in the itinerary are subject to change due to weather conditions, tides in the river, the convenience of the travelers and other unavoidable circumstances. Travelers are requested to cooperate with the operator/host/organizer in case of such circumstances.
• The travelers are requested to contact with the tour operator/host/organizer in case they face any kind of trouble/problem during the tour.
• No alcohol will be available for sale on board.
• No phone signal works inside the deeper forest. But at some point, you will get a phone signal to call the emergency services. If you use a Bangladeshi Tele Talk SIM, we’ll get better coverage in a remote area like Kotka.

Please call our customer experience number for further assistance. Everest Tours +88 09678 332211

Cancellation Policy

• To cancel any tour, an email has to be sent to everesttoursbd@gmail.com mentioning the tour booking ID and details about the cancellation.
• Travelers are responsible for notifying Everest Tours of any cancellations as soon as possible.
• The email acts as the final application for cancellation. Phone calls to Everest Tours hotline or contacting any team member directly will not be considered as cancellation requests.
• The time of sending the email will be considered as the time of cancellation.
• In cases of exceptional circumstances, such as acts of God, natural disasters, or mandatory government closures, Everest Tours Limited may offer alternative dates for the tour or a full refund, at Everest Tours discretion.
• If a tour is cancelled by the tour operator due to unforeseen circumstances, travelers will be entitled to a full refund of the tour fee.
• This policy is subject to change without prior notice. Please refer to the website or booking confirmation voucher/invoice for the most up-to-date information.
• Tours booked for blackout dates, government holidays, and festival periods are non-refundable and non-cancellable.
• This cancellation policy may not be applicable in case of national emergency/ lockdown/ political unrest/ natural disaster, etc.
• This policy is applicable to all tour cancellations, regardless of the reason for cancellation.

Refund Policy

• 80% of the fees will be refunded if the booking is canceled more than seven (7) days before the beginning of the experience/tour.
• 50% of the fees will be refunded if the booking is canceled within Five (5) to Seven (7) days before the beginning of the experience/tour.
• 30% of the tour fee will be refunded if the booking is canceled within Three (3) to Five (5) days before the beginning of the experience/tour.
• Refund will not be provided if the tour is canceled less than Three (3) days before the beginning of the experience/tour.
• Convenience fees and insurance fees are non-refundable and will be deducted from the paid amount.
• All refunds will be processed within five (5) working days.

Child Policy

• Booking money is not needed for children below the age of three (3). No separate seat will be provided in case of accommodation.
• Fifty percent (50%) of the money must be paid to anyone above three (3) years old and below seven (7) years old.
• The full amount of money must be paid for anyone above seven (7) years old.